Responsibilities of the Consumer
- Be as complete and honest as possible in explaining your needs.
- Do all that is feasible for you to do for yourself.
- Do not ask your attendant to do more than the duties which he/she has agreed to do.
- Be ready to work when your attendant is scheduled to arrive.
- If you have a live-in attendant, be careful not to make unnecessary demands on him/her.
- Don’t ask your attendant to stay longer than necessary. If you need to reschedule hours to complete daily tasks, be as flexible and considerate of your attendant’s other responsibilities as possible.
- Be as courteous and thoughtful as possible at all times. Follow the saying, “attitude with gratitude.”
- Be as open as possible in your communication. Make sure they understand clearly what you want and how it is to be done.
- When using checklists, remember this only tells the attendant what you want done, not how you want it done.
- Use compliments. Remember to say “please” and “thank you.”
- Submit those time sheets on time. This is your responsibility as an employer.
- Give your attendant advance notice if you do not need them to work the scheduled hours. A note on the door stating “Don’t need you tonight” is not appropriate. Only in extreme measures should this form of communication ever be used.
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